Welcome to Musafirbaba, your trusted travel agency in Delhi. These Terms and Conditions constitute a legally binding agreement between you (the "User," "Customer," or "Traveler") and Musafirbaba (the "Company," "We," "Us," or "Our"). By accessing our website (https://musafirbaba.com/), making a booking, or using any of our services, you irrevocably agree to comply with and be bound by these terms.

IMPORTANT: Please read these Terms and Conditions carefully before using our services. Your use of our website or services constitutes your unconditional acceptance of these terms.

1. Acceptance and Binding Agreement

1.1 Legal Binding

By accessing our website, submitting a booking inquiry, making a payment, or using any service provided by Musafirbaba, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms and Conditions. If you do not agree with any provision herein, you must immediately discontinue use of our website and services.

1.2 Legal Capacity

You represent and warrant that:

• You are at least 18 years of age and have the legal capacity to enter into binding contracts

• All information provided by you is accurate, current, and complete

• You have the authority to make bookings on behalf of all persons included in your reservation

• You will be financially responsible for all transactions made under your account

1.3 Authorized Use Only

You agree to use our services only for lawful purposes and in accordance with these Terms and Conditions. Any unauthorized, fraudulent, or illegal use of our services is strictly prohibited and may result in legal action.

2. Scope of Services

2.1 Services Provided

Musafirbaba operates as a travel intermediary and service facilitator, offering:

• Domestic and international tour packages

• Transportation booking services (flights, trains, buses)

• Hotel and accommodation reservations

• Visa assistance and documentation support

• Travel insurance facilitation

• Customized itinerary planning

2.2 Intermediary Capacity

CRITICAL DISCLAIMER: Musafirbaba acts solely as an intermediary between customers and third-party service providers including but not limited to airlines, hotels, transport operators, activity providers, restaurants, and visa processing agencies. We do not own, operate, or control these services. All bookings are subject to the terms, conditions, and policies of the respective service providers.

2.3 No Guarantees

While we endeavor to provide accurate information and quality services, we make no guarantees, warranties, or representations regarding:

• Availability of services at the time of booking

• Quality, suitability, or fitness for purpose of third-party services

• Accuracy of information provided by third-party vendors

• Uninterrupted or error-free website functionality

3. Booking Terms and Conditions

3.1 Booking Authorization

By making a booking, you confirm that:

• You are authorized to use the payment method provided

• You have obtained necessary permissions from all travelers included in the booking

• You accept full responsibility for the booking and all associated costs

• You acknowledge that bookings are subject to availability and confirmation

3.2 Booking Confirmation

A booking is considered confirmed ONLY upon:

• Receipt of required payment (advance or full, as applicable)

• Issuance of written confirmation from Musafirbaba via email or SMS

• Verification of availability from all service providers

No verbal confirmation, phone conversation, or preliminary inquiry constitutes a confirmed booking.

3.3 Information Accuracy and Liability

You are solely responsible for providing accurate information including:

• Legal names as per government-issued identification documents

• Correct passport details for international travel

• Valid contact information (email, phone number, address)

• Special requirements, medical conditions, dietary restrictions

• Age, nationality, and visa status

IMPORTANT: Musafirbaba shall not be held liable for any consequences arising from incorrect, incomplete, or false information provided by you, including denied boarding, visa rejections, cancelled reservations, or additional costs incurred.

3.4 Name Changes and Corrections

Name changes or corrections after booking confirmation may not be possible for certain services (particularly air tickets). Where permitted, name changes are subject to:

• Service provider policies and availability

• Additional fees and charges

• Written request submitted at least 15 days prior to departure

• Our absolute discretion to approve or deny the request

3.5 Multiple Bookings

We reserve the right to cancel duplicate or multiple bookings made by the same customer without prior notice. Only one confirmed booking per itinerary per customer will be honored unless explicitly arranged for group travel.

4. Payment Terms and Financial Obligations

4.1 Payment Methods

Payments can be made through credit cards, debit cards, net banking, UPI, digital wallets, or bank transfer. All payments are subject to verification and authorization.

4.2 Payment Schedule and Default

• Advance Payment: Minimum 25-50% of total package cost required at booking

• Balance Payment: Must be paid 15-30 days before departure (as specified in booking confirmation)

• Late Payment: Failure to pay balance on time may result in automatic cancellation with forfeiture of advance payment

• Last-Minute Bookings: 100% payment required immediately for bookings made within 15 days of departure

4.3 Payment Gateway Charges

Transaction fees, payment gateway charges, and processing fees are non-refundable under any circumstances, including cancellations or refunds.

4.4 Currency and Conversion

All prices are quoted in Indian Rupees (INR) unless otherwise specified. Currency conversion rates (if applicable) are subject to change, and any fluctuations will be borne by the customer.

4.5 Price Modifications

We reserve the absolute right to modify prices at any time before booking confirmation due to:

• Changes in government taxes, GST, or service charges

• Fuel surcharges imposed by airlines or transport providers

• Currency exchange rate fluctuations

• Increases in accommodation or service provider costs

• Changes in visa fees or processing charges

• Force majeure circumstances

Price modifications after booking confirmation may be applied in exceptional circumstances, and customers will be notified accordingly.

4.6 Hidden Costs Disclaimer

Package prices include only services explicitly mentioned in the itinerary. All personal expenses, optional activities, meals not specified, tips, laundry, telephone calls, alcoholic beverages, and any services not mentioned are excluded and will be borne by the customer.

4.7 Non-Payment Consequences

Failure to make payment as per the agreed schedule will result in:

• Automatic cancellation of booking

• Forfeiture of all amounts paid

• Loss of reserved services and accommodations

• No refund or compensation

5. Cancellation by Customer

For detailed cancellation policies, charges, and refund procedures, please refer to our separate Cancellation and Refund Policy page.

5.1 Cancellation Request

All cancellation requests must be submitted in writing via email and will be effective only upon written acknowledgment by Musafirbaba.

5.2 Non-Refundable Components

The following are strictly non-refundable under any circumstances:

• Flight tickets (domestic and international)

• Train tickets booked through IRCTC or other railway systems

• Visa application fees and processing charges

• Travel insurance premiums

• Cruise bookings

• Special event tickets (concerts, festivals, sporting events)

• Peak season hotel bookings (as specified)

• Payment gateway and processing fees

5.3 No-Show Policy

Failure to join the tour, missed flights/trains, late arrival, or voluntary abandonment of the tour after commencement will be treated as a no-show. No refunds will be provided for no-shows under any circumstances.

6. Cancellation, Modification, or Termination by Musafirbaba

6.1 Right to Cancel

We reserve the unconditional right to cancel, postpone, or modify any tour or booking without liability for:

• Insufficient number of participants (minimum group size not met)

• Natural disasters, pandemics, epidemics, or health emergencies

• Political unrest, civil disturbances, terrorism, or war

• Government restrictions, travel bans, or regulatory changes

• Safety and security concerns

• Force majeure events beyond our control

• Operational or logistical constraints

6.2 Alternative Arrangements

In case of cancellation by Musafirbaba, we will offer:

• Alternative travel dates for the same package, OR

• Alternative tour package of equivalent value, OR

• Full refund of amounts paid (excluding non-refundable components)

We shall not be liable for any consequential losses, additional expenses, or compensation beyond the refund of amounts paid.

6.3 Right to Terminate Participation

We reserve the absolute right to terminate any customer's participation in a tour without refund if:

• Customer behavior is deemed inappropriate, offensive, or dangerous

• Customer violates local laws or regulations

• Customer fails to follow instructions from tour managers or guides

• Customer engages in harassment, discrimination, or violence

• Customer is intoxicated or under the influence of prohibited substances

• Customer causes damage to property or facilities

• Customer's actions endanger themselves or other travelers

• Customer has provided false information during booking

No refund will be provided for termination due to customer misconduct.

7. Travel Documents and Legal Compliance

7.1 Customer Responsibility

You are solely responsible for:

• Obtaining and maintaining valid travel documents (passport, visa, permits)

• Ensuring passport validity of at least 6 months beyond return date

• Meeting all visa requirements for destination countries

• Obtaining necessary vaccinations and medical certificates

• Securing travel insurance (strongly recommended)

• Carrying valid photo identification at all times

7.2 Visa Assistance Disclaimer

IMPORTANT: While we provide visa assistance and documentation support, we do not guarantee visa approval. Visa issuance is at the sole discretion of the respective embassy, consulate, or immigration authority.

Musafirbaba shall not be held liable for:

• Visa rejections, delays, or denials for any reason

• Errors or omissions in visa applications

• Changes in visa policies or requirements

• Additional costs incurred due to visa issues

• Travel disruptions caused by visa-related problems

Visa fees paid are non-refundable regardless of approval outcome.

7.3 Health and Medical Requirements

Travelers must:

• Disclose all pre-existing medical conditions at the time of booking

• Carry necessary medications and prescriptions

• Obtain medical clearance for high-altitude destinations (if applicable)

• Comply with COVID-19 protocols and vaccination requirements (if applicable)

• Obtain medical insurance covering emergency evacuation

Musafirbaba is not responsible for medical emergencies, health issues, or inadequate medical facilities at destinations.

7.4 Legal Compliance

You must comply with all laws, regulations, customs, and cultural norms of destinations visited. Any legal issues, fines, penalties, detention, or deportation arising from your actions are solely your responsibility. Musafirbaba will not provide legal assistance or bear any related costs.

8. Liability Limitations and Disclaimers

8.1 Intermediary Status

Musafirbaba acts only as an intermediary and booking agent. We are NOT responsible for:

• Quality, safety, or suitability of accommodations, transport, or activities

• Actions, omissions, negligence, or defaults of third-party service providers

• Delays, cancellations, or changes by airlines, hotels, or transport operators

• Overbooking, denied boarding, or schedule changes by service providers

• Food quality, hygiene standards, or dining experiences

• Accidents, injuries, or deaths during travel

• Loss, theft, or damage to personal belongings or luggage

• Natural disasters, weather conditions, or environmental hazards

• Strikes, labor disputes, or operational disruptions

• Technology failures or website errors

8.2 Maximum Liability Cap

In no event shall Musafirbaba's total liability exceed the amount paid by the customer for the specific booking in question. We shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages including but not limited to loss of profits, loss of business, loss of opportunity, emotional distress, or personal injury.

8.3 Assumption of Risk

By booking with Musafirbaba, you acknowledge and voluntarily assume all risks associated with travel including but not limited to:

• Transportation accidents or mishaps

• Illness, disease, or health complications

• Adventure activities and physical exertion

• Criminal activities or theft

• Political instability or civil unrest

• Natural disasters or extreme weather

You agree to hold Musafirbaba harmless from any claims arising from such risks.

8.4 Third-Party Liability

Service providers (airlines, hotels, activity operators) have their own terms, conditions, and liability limitations. You agree to pursue claims directly with the respective service provider and not hold Musafirbaba liable for their actions or omissions.

8.5 Photographic Accuracy Disclaimer

Images and photographs on our website are for illustrative purposes only. Actual accommodations, destinations, and services may vary from promotional materials. We make no guarantees regarding visual accuracy.

9. Travel Insurance Requirement

9.1 Mandatory Recommendation

We strongly recommend that all travelers purchase comprehensive travel insurance covering:

• Trip cancellation and interruption

• Medical emergencies and evacuation

• Lost, stolen, or damaged baggage

• Flight delays and missed connections

• Personal accidents and liability

• COVID-19 related coverage (if applicable)

9.2 Insurance Claims

Musafirbaba merely facilitates insurance arrangements and is not an insurance provider. All insurance claims must be filed directly with the insurance company. We are not responsible for claim denials, delays, or disputes.

9.3 Uninsured Travel Risk

Traveling without insurance is done entirely at your own risk. Musafirbaba shall not be liable for any losses, expenses, or emergencies that could have been covered by insurance.

10. Customer Responsibilities and Conduct

10.1 Punctuality

You must arrive on time for all scheduled departures, pickups, flights, trains, and activities. We are not responsible for missed services due to your late arrival. No refunds will be provided for missed services.

10.2 Acceptable Behavior

All travelers must:

• Behave respectfully toward fellow travelers, tour staff, and local communities

• Follow instructions from tour managers, guides, and drivers

• Respect local customs, traditions, and cultural sensitivities

• Maintain personal hygiene and cleanliness

• Refrain from illegal activities, harassment, or violence

• Avoid excessive alcohol consumption or drug use

• Not engage in any activity that endangers others

10.3 Prohibited Activities

The following are strictly prohibited:

• Carrying illegal substances, weapons, or contraband

• Engaging in illegal activities or criminal behavior

• Harassment, discrimination, or offensive conduct

• Unauthorized commercial activities or solicitation

• Damaging property, facilities, or natural environments

• Creating disturbances or nuisances

10.4 Consequences of Misconduct

Violation of conduct rules may result in:

• Immediate termination of tour participation without refund

• Legal action and prosecution

• Financial liability for damages caused

• Being reported to relevant authorities

• Permanent ban from future Musafirbaba services

11. Force Majeure and Unforeseen Circumstances

11.1 Definition

Force majeure includes but is not limited to: natural disasters (earthquakes, floods, cyclones, tsunamis), pandemics, epidemics, wars, terrorism, civil unrest, government actions, strikes, riots, travel restrictions, technical failures, and any other events beyond our reasonable control.

11.2 No Liability

Musafirbaba shall not be liable for any failure or delay in performing obligations due to force majeure circumstances. We reserve the right to cancel, postpone, or modify tours without liability for consequential losses.

11.3 No Refund for Force Majeure

In the event of force majeure, refunds (if any) will be limited to recoverable amounts from service providers, minus administrative costs. Non-refundable components will not be refunded.

12. Itinerary Changes and Modifications

12.1 Right to Modify

We reserve the absolute right to modify, alter, or substitute any aspect of the itinerary including:

• Accommodation properties (with equivalent alternatives)

• Sightseeing activities and attractions

• Transportation modes or routes

• Meal arrangements

• Tour guides or staff

12.2 Reasons for Changes

Modifications may be necessary due to weather conditions, road closures, safety concerns, operational requirements, service provider changes, or circumstances beyond our control.

12.3 No Compensation

No refunds, compensation, or price reductions will be provided for itinerary changes, unless the changes substantially alter the overall nature of the tour package.

13. Intellectual Property Rights

13.1 Copyright Protection

All content on the Musafirbaba website including text, graphics, logos, icons, images, itineraries, designs, software, and compilations is the exclusive property of Musafirbaba and is protected by Indian and international copyright laws.

13.2 Prohibited Use

You may not:

• Reproduce, duplicate, copy, or republish any content from our website

• Modify, distribute, transmit, or create derivative works

• Use our content for commercial purposes without written authorization

• Frame or link to our website in a manner that implies endorsement

• Scrape, harvest, or extract data from our website using automated tools

13.3 Trademark Protection

"Musafirbaba" and associated logos are registered trademarks. Unauthorized use of our trademarks is strictly prohibited and may result in legal action.

13.4 Consequences of Infringement

Violation of intellectual property rights may result in:

• Immediate legal action and prosecution

• Claims for damages and lost profits

• Injunctive relief to prevent further violations

• Criminal penalties under applicable law

14. Website Use and Security

14.1 Acceptable Use Policy

You agree to use our website only for:

• Legitimate booking and inquiry purposes

• Accessing information about our services

• Personal, non-commercial use

14.2 Prohibited Website Activities

You must NOT:

• Attempt to gain unauthorized access to our systems

• Introduce viruses, malware, or malicious code

• Interfere with website functionality or security

• Use automated bots, scrapers, or data mining tools

• Impersonate Musafirbaba or our representatives

• Post false, defamatory, or misleading information

• Harass or abuse our staff or other users

14.3 Account Security

If you create an account:

• You are responsible for maintaining confidentiality of login credentials

• All activities under your account are your responsibility

• You must notify us immediately of any unauthorized access

• We reserve the right to suspend or terminate accounts for security reasons

14.4 Website Availability

We do not guarantee uninterrupted, timely, secure, or error-free website operation. We reserve the right to suspend, modify, or discontinue the website without notice.

14.5 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, privacy practices, or terms of use of external websites. Accessing third-party links is at your own risk.

15. Photography, Videography, and Media Rights

15.1 Consent for Media Use

By participating in our tours, you grant Musafirbaba irrevocable, perpetual, worldwide, royalty-free rights to:

• Photograph and video record you during tours

• Use your images, videos, and testimonials for promotional purposes

• Publish content on our website, social media, brochures, and advertisements

• Edit, modify, or reproduce media content

15.2 No Compensation

You acknowledge that no compensation, royalty, or payment will be provided for use of your images or testimonials.

15.3 Opt-Out Option

If you wish to opt out of media usage, you must submit a written request at the time of booking. However, group photographs may still include you in the background.

15.4 Customer Photography Restrictions

During tours, you must respect:

• Photography restrictions at monuments, museums, and religious sites

• Privacy rights of local communities and individuals

• Copyright restrictions on photographing copyrighted works

• Drone usage regulations and permit requirements

16. Data Protection and Privacy

For comprehensive information on how we collect, use, store, and protect your personal data, please refer to our separate Privacy Policy page.

16.1 Data Collection

By using our services, you consent to the collection and processing of personal information necessary for booking, service delivery, communication, and legal compliance.

16.2 Data Security

While we implement reasonable security measures, we cannot guarantee absolute protection against unauthorized access, hacking, data breaches, or cyber attacks. You acknowledge and accept these inherent risks.

16.3 Third-Party Sharing

Your information may be shared with service providers, payment gateways, insurance companies, government authorities, and other third parties necessary for service fulfillment.

17. Complaints, Grievances, and Dispute Resolution

17.1 Complaint Procedure

If you have complaints or concerns:

1. During Tour: Immediately notify the tour manager or guide so we can address issues in real-time

2. Post-Tour: Submit a written complaint via email within 7 days of tour completion

3. Our Response: We will investigate and respond within 15 business days

Failure to report issues during the tour significantly limits our ability to resolve them and may affect claim validity.

17.2 Limitation Period

All claims must be submitted within 30 days of tour completion. Claims submitted after this period will not be entertained.

17.3 No Public Defamation

You agree not to post false, defamatory, or misleading reviews on public platforms before allowing us reasonable opportunity to address your concerns. Malicious or false reviews may result in legal action.

17.4 Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising from or related to these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

17.5 Arbitration Clause

Any disputes that cannot be resolved through mutual discussion and negotiation shall be referred to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Delhi, India, in the English language.

17.6 Waiver of Class Action

You agree to resolve disputes on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.

18. Indemnification

You agree to indemnify, defend, and hold harmless Musafirbaba, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses (including legal fees) arising from:

• Your violation of these Terms and Conditions

• Your violation of any laws or third-party rights

• Your use or misuse of our services

• Your conduct during tours or travel

• Inaccurate or false information provided by you

• Your negligence or willful misconduct

19. Severability and Waiver

19.1 Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed, and the remaining provisions shall remain in full force and effect.

19.2 Waiver

Our failure to enforce any right or provision in these Terms and Conditions shall not constitute a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative of Musafirbaba.

20. Entire Agreement and Amendments

20.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cancellation and Refund Policy, and any booking-specific terms, constitute the entire agreement between you and Musafirbaba regarding the use of our services and supersede all prior agreements, understandings, and representations.

20.2 Amendments

We reserve the right to modify, update, amend, or revise these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date.

20.3 Continued Use

Your continued use of our website or services after modifications constitutes your acceptance of the revised Terms and Conditions. It is your responsibility to review these terms periodically.

20.4 Booking-Specific Terms

Specific tour packages may have additional terms and conditions provided in booking confirmations. In case of conflict, booking-specific terms shall prevail for that particular booking only.

21. Contact Information

For questions, clarifications, support, or assistance regarding these Terms and Conditions:

MusafirBaba
Best Travel Agency in Delhi

📧 Email: care@musafirbaba.com
📞 Phone: +91 928 960 2447
🌐 Website: https://musafirbaba.com/
📍 Registered Address: 1st Floor, Khaira More, Metro Station, Plot no. 2 & 3, near Main Gopal Nagar Road, Prem Nagar, Najafgarh, New Delhi, Delhi, 110043

Business Hours: 9 AM to 6 PM

Acknowledgment and Acceptance

BY CLICKING "I AGREE," MAKING A BOOKING, MAKING A PAYMENT, OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT:

✓ You have read and understood these Terms and Conditions in their entirety
✓ You agree to be legally bound by all provisions herein
✓ You accept all risks, limitations, and disclaimers stated
✓ You have the legal capacity to enter into this agreement
✓ You will comply with all terms and conditions without exception

If you do not agree with any part of these Terms and Conditions, you must not use our services.

Thank you for choosing Musafirbaba. We are committed to providing exceptional travel experiences while maintaining fairness, transparency, and legal compliance.