This Cancellation and Refund Policy outlines the terms, conditions, procedures, and charges applicable when you cancel a booking with Musafirbaba, the best travel agency in Delhi. By making a booking with us, you acknowledge and agree to this policy in its entirety.

IMPORTANT: Please read this policy carefully before making any booking. Cancellation charges vary based on timing, service type, and supplier policies.

1. General Cancellation Terms

1.1 Applicability

This policy applies to all bookings made through Musafirbaba including:

• Domestic and international tour packages

• Weekend getaways and honeymoon packages

• Customized tour packages

• Group tours, solo trips, and family packages

• Corporate tour packages

• Flight, train, and bus bookings

• Hotel reservations

• Visa assistance services

• Travel insurance

1.2 Cancellation Request Validity

All cancellation requests must be submitted in writing via email to our official email address. Verbal requests, phone calls, or messages on social media platforms will NOT be considered valid cancellation requests.

A cancellation is effective only upon receipt of written acknowledgment from Musafirbaba.

1.3 Cancellation Date Calculation

The cancellation date is calculated from the date we receive and acknowledge your written cancellation request, NOT from the date you sent the request. Cancellation charges are based on the number of days remaining between the cancellation acknowledgment date and the tour departure date.

1.4 Customer Responsibility

You are responsible for:

• Understanding this cancellation policy before booking

• Submitting cancellation requests in a timely manner

• Providing complete booking details in the cancellation request

• Accepting applicable cancellation charges

• Verifying refund amounts and timelines

1.5 Right to Refuse Cancellation

We reserve the right to refuse cancellation requests for bookings where services have already been utilized, confirmed, or are non-refundable as per supplier policies.

2. Cancellation Process and Procedures

2.1 How to Cancel Your Booking

Step 1: Submit Written Cancellation Request Send an email to: [Insert Cancellation Email]

Include the following information:

• Booking reference number / confirmation number

• Full name of the lead passenger

• Tour package name and departure date

• Reason for cancellation

• Contact phone number

• Bank account details for refund (if applicable)

Step 2: Acknowledgment Our team will review your request and send an acknowledgment email within 24-48 hours (business days only).

Step 3: Cancellation Confirmation After processing, you will receive a cancellation confirmation email stating:

• Applicable cancellation charges

• Refundable amount (if any)

• Refund processing timeline

• Any pending obligations

Step 4: Refund Processing Approved refunds will be processed as per the timeline mentioned in Section 8.

2.2 Required Documentation

Depending on the reason for cancellation, you may need to provide:

• Medical certificates (for medical emergencies)

• Death certificate (in case of bereavement)

• Visa rejection letter (for visa-related cancellations)

• Travel restriction notifications (for government-imposed restrictions)

• Other supporting documents as requested

2.3 Cancellation Request Deadlines

To avoid 100% cancellation charges, cancellation requests should be submitted:

• Standard tours: At least 15 days before departure

• Peak season tours: At least 30 days before departure

• International tours: At least 30-45 days before departure

• Special event tours: At least 45-60 days before departure

Note: These are general guidelines. Specific tours may have different deadlines as mentioned in your booking confirmation.

2.4 Business Days Clarification

All timelines mentioned in this policy refer to business days (Monday to Saturday, excluding Sundays and national holidays). Cancellation requests received on weekends or holidays will be processed on the next business day.

3. Tour Package Cancellation Policy

3.1 Standard Cancellation Charges

Cancellation charges are calculated as a percentage of the total tour package cost:

Cancellation Timing Cancellation Charges Refund Amount More than 45 days before departure 15% of total cost 85% refunded 31-45 days before departure 25% of total cost 75% refunded 21-30 days before departure 40% of total cost 60% refunded 15-20 days before departure 50% of total cost 50% refunded 8-14 days before departure 75% of total cost 25% refunded 4-7 days before departure 90% of total cost 10% refunded Less than 4 days before departure 100% of total cost No refund (0%)

Important Notes:

• Cancellation charges are calculated on the total package cost including taxes and fees

• The above charges are in addition to any non-refundable components (see Section 5)

• Peak season bookings may have higher cancellation charges

• Special packages may have different cancellation terms

3.2 Peak Season Cancellation Policy

For bookings during peak seasons (Christmas, New Year, Diwali, summer vacations, long weekends), stricter cancellation policies apply:

Cancellation Timing Cancellation Charges Refund Amount More than 60 days before departure 25% of total cost 75% refunded 46-60 days before departure 40% of total cost 60% refunded 31-45 days before departure 60% of total cost 40% refunded 21-30 days before departure 75% of total cost 25% refunded 11-20 days before departure 90% of total cost 10% refunded Less than 11 days before departure 100% of total cost No refund (0%)

3.3 International Tour Package Cancellation

International tour packages have stricter cancellation policies due to advance bookings with international suppliers:

Cancellation Timing Cancellation Charges Refund Amount More than 60 days before departure 20% of total cost 80% refunded 46-60 days before departure 35% of total cost 65% refunded 31-45 days before departure 50% of total cost 50% refunded 21-30 days before departure 70% of total cost 30% refunded 11-20 days before departure 85% of total cost 15% refunded Less than 11 days before departure 100% of total cost No refund (0%)

Additional International Tour Considerations:

• Visa fees are 100% non-refundable regardless of cancellation timing

• International flight tickets are typically non-refundable

• International hotel bookings may have separate cancellation policies

• Foreign exchange losses (if any) will be borne by the customer

3.4 Customized and Special Tour Packages

For customized tour packages, luxury tours, adventure tours, or special event tours (weddings, festivals, concerts), cancellation policies are determined on a case-by-case basis and will be clearly mentioned in your booking confirmation.

Generally, these packages have stricter policies:

• Higher advance payment requirements (50-100%)

• Longer cancellation notice periods (45-90 days)

• Higher cancellation charges (30-100%)

• Multiple non-refundable components

4. Component-Wise Cancellation Policies

4.1 Flight Ticket Cancellations

Domestic Flights:

• Cancellation charges depend on airline policies

• Most domestic tickets: 30-60% cancellation charges

• Low-cost carriers: Often 100% non-refundable

• Refund processing: 7-10 business days after airline approval

International Flights:

• Most international tickets are 100% non-refundable

• Some flexible fare tickets allow cancellation with 50-75% charges

• Airline cancellation fees, fuel surcharges, and taxes may be deducted

• Refund processing: 15-30 business days

Important Flight Cancellation Terms:

• Name changes are not permitted on air tickets

• Date changes may be possible with charges (subject to availability)

• Tickets must be cancelled before scheduled departure

• No-show tickets are 100% non-refundable

4.2 Train Ticket Cancellations

Train ticket cancellations follow Indian Railways (IRCTC) cancellation policies:

Confirmed Tickets:

• More than 48 hours before departure: Flat cancellation charges apply

• 12-48 hours before departure: 25% of fare + clerk charges

• 4-12 hours before departure: 50% of fare + clerk charges

• Less than 4 hours or after departure: No refund

Tatkal Tickets:

• 100% non-refundable under all circumstances

RAC/Waitlisted Tickets:

• Full refund minus clerk charges if cancelled online before chart preparation

Refund Timeline: 7-10 business days (may take up to 30 days for credit card refunds)

4.3 Bus Ticket Cancellations

Bus ticket cancellations are subject to operator policies:

Private Bus Operators:

• More than 24 hours: 10-25% cancellation charges

• 12-24 hours: 30-50% cancellation charges

• Less than 12 hours: 75-100% cancellation charges

Government Buses:

• Follow respective State Transport Corporation policies

• Generally more flexible than private operators

Refund Timeline: 5-7 business days

4.4 Hotel Booking Cancellations

Hotel cancellation policies vary by property and booking type:

Standard Hotels:

• 7+ days before check-in: Free cancellation or minimal charges (10-15%)

• 3-7 days before check-in: 30-50% cancellation charges

• Less than 3 days: 75-100% cancellation charges

Luxury Hotels and Resorts:

• 15+ days before check-in: 25% cancellation charges

• 8-15 days: 50% cancellation charges

• Less than 8 days: 100% cancellation charges

Peak Season / Special Events:

• 30+ days: 50% cancellation charges

• Less than 30 days: 100% non-refundable

Non-Refundable Bookings:

• Some promotional rates are 100% non-refundable

• No cancellation permitted regardless of timing

Refund Timeline: 7-14 business days after hotel confirmation

4.5 Visa Services Cancellation

Visa Fees:

• 100% non-refundable under all circumstances

• Embassy/consulate fees are paid directly and cannot be recovered

• Visa processing charges are non-refundable

Visa Assistance Charges:

• If cancelled before document submission: 50% refundable

• If cancelled after document submission: 100% non-refundable

Visa Rejection:

• Visa fees and processing charges are non-refundable

• Only unused tour package components are eligible for refund (as per package cancellation policy)

4.6 Activity and Sightseeing Cancellations

Pre-booked Activities:

• More than 7 days: 20-30% cancellation charges

• 3-7 days: 50% cancellation charges

• Less than 3 days: 100% non-refundable

Special Activities (Adventure sports, concerts, events):

• Typically 100% non-refundable

• Subject to operator policies

4.7 Travel Insurance Cancellations

• Insurance premiums are 100% non-refundable once the policy is issued

• Cancellation must be requested before policy start date

• Some providers may allow cancellation within 15 days of purchase (free-look period)

5. Non-Refundable Components

The following components are 100% non-refundable under any circumstances, regardless of cancellation timing:

5.1 Absolutely Non-Refundable Items

✗ Visa application fees and processing charges
✗ Travel insurance premiums (once issued)
✗ Embassy/consulate fees
✗ International flight tickets (most cases)
✗ Low-cost carrier flight tickets
✗ Tatkal train tickets
✗ Non-refundable hotel bookings
✗ Special event tickets (concerts, festivals, sports events)
✗ Cruise bookings
✗ Pre-paid activity vouchers
✗ Payment gateway charges and processing fees
✗ Administrative and service charges
✗ GST and other taxes (if not recoverable from suppliers)

5.2 Conditional Non-Refundable Items

These may be non-refundable depending on supplier policies:

• Peak season hotel bookings

• Promotional or discounted packages

• Last-minute bookings

• Group booking deposits

• Customized tour packages

• Specific adventure activities

5.3 Processing and Service Charges

The following charges are deducted from all refunds:

• Booking processing fee: ₹500-₹2,000 per person

• Payment gateway charges: 2-3% of transaction value

• Bank transfer charges: ₹50-₹200 (if applicable)

• Administrative charges: ₹1,000-₹5,000 per booking

6. Cancellation by Musafirbaba

6.1 Reasons for Cancellation by Company

Musafirbaba reserves the right to cancel any tour or booking for the following reasons:

• Insufficient number of participants (minimum group size not met)

• Natural disasters, pandemics, or health emergencies

• Political unrest, terrorism, or safety concerns

• Government travel restrictions or advisories

• Force majeure events beyond our control

• Operational or logistical constraints

• Service provider cancellations or unavailability

6.2 Notification Process

If we cancel your booking:

1. We will notify you immediately via email and phone

2. We will explain the reason for cancellation

3. We will provide available options (see below)

4. You must respond within 48 hours with your preference

6.3 Options Available to Customers

Option A: Alternative Dates

• Reschedule to a later date for the same package

• No additional charges (price difference may apply)

• Subject to availability

Option B: Alternative Package

• Choose a different tour package of equivalent value

• Upgrade options available with price difference

• Subject to availability

Option C: Full Refund

• Receive a full refund of all recoverable amounts paid

• Non-refundable components (visa fees, insurance) will be deducted

• Processing time: 10-15 business days

6.4 Compensation and Liability

In case of cancellation by Musafirbaba:

• We will refund all recoverable amounts paid

• We are NOT liable for:

  • Consequential losses or damages

  • Non-refundable expenses incurred (visa fees, travel to airport, etc.)

  • Loss of opportunity or alternative bookings

  • Emotional distress or disappointment

  • Additional costs for alternative arrangements

Our maximum liability is limited to the refund of amounts paid to Musafirbaba only.

7. No-Show and Abandonment Policy

7.1 No-Show Definition

A "no-show" occurs when:

• You fail to arrive for departure without prior cancellation

• You miss your flight, train, or bus without notification

• You do not check-in at the hotel on the scheduled date

• You fail to join the tour at the designated meeting point

7.2 No-Show Policy

No refunds are provided for no-shows under any circumstances.

This includes:

• Not arriving for tour departure

• Missing flights or transportation

• Late arrival causing missed connections

• Failure to complete documentation or check-in procedures

7.3 Partial Tour Abandonment

If you voluntarily leave the tour after it has commenced:

• No refund will be provided for unused services

• You remain responsible for full payment

• Return transportation is your responsibility

• No compensation for early departure

7.4 Exceptions

No-show refunds may be considered only in extraordinary circumstances:

• Medical emergencies with hospital admission proof

• Death of immediate family member (with death certificate)

• Government-imposed travel restrictions

Even in exceptional cases, maximum refund is limited to 50% of recoverable amounts, and all non-refundable components will be deducted.

8. Refund Process and Timeline

8.1 Refund Eligibility Verification

After receiving your cancellation request:

1. We verify the booking details

2. Calculate applicable cancellation charges

3. Check refundability of individual components

4. Obtain cancellation confirmations from suppliers

5. Calculate net refundable amount

8.2 Refund Calculation

Total Refund Amount = Total Paid - (Cancellation Charges + Non-Refundable Components + Processing Fees)

Example Calculation:

• Total Package Cost: ₹50,000

• Cancellation Timing: 20 days before departure (50% charges)

• Cancellation Charges: ₹25,000

• Non-refundable visa fees: ₹5,000

• Processing charges: ₹1,000

• Net Refund: ₹19,000

8.3 Refund Timeline

Standard Refund Processing:

• Tour Packages: 10-15 business days after cancellation approval

• Flight Bookings: 7-21 business days (depending on airline)

• Train Bookings: 7-10 business days

• Bus Bookings: 5-7 business days

• Hotel Bookings: 7-14 business days

Factors Affecting Refund Timeline:

• Payment method used (credit card refunds may take longer)

• Supplier refund processing time

• Bank processing time

• Holidays and weekends

• Documentation completeness

8.4 Refund Methods

Refunds will be processed through the original payment method only:

• Credit/Debit Card: Refunded to the same card

• Net Banking: Refunded to the same bank account

• UPI/Digital Wallets: Refunded to the same wallet

• Cash Payment: Bank transfer to provided account details

We do not provide refunds through:

• Cash payments

• Third-party accounts

• Different payment methods than original

8.5 Refund Confirmation

Once the refund is processed:

• You will receive an email confirmation with refund amount

• Bank reference number will be provided

• Allow 5-7 business days for funds to reflect in your account

• Check with your bank if funds are not received within the stated timeline

8.6 Partial Refunds

In some cases, partial refunds may be issued:

• When some tour components are non-refundable

• When suppliers provide partial refunds

• When cancellation timing results in high charges

You will receive a detailed breakdown of the refund calculation.

9. Special Circumstances and Exceptions

9.1 Medical Emergencies

Eligible Conditions:

• Serious illness requiring hospitalization

• Doctor-advised travel restrictions

• Accident or injury preventing travel

• Surgery scheduled before departure

Required Documentation:

• Medical certificate from registered medical practitioner

• Hospital admission papers (if applicable)

• Prescription and medical reports

• Government-issued medical advisory (for infectious diseases)

Refund Consideration:

• Case-by-case evaluation

• Up to 70% refund may be considered (after deducting non-refundable components)

• Medical documentation must be submitted within 48 hours of cancellation request

• Final decision at Musafirbaba's discretion

9.2 Death of Traveler or Immediate Family

Eligible for Consideration: Death of:

• The traveler who made the booking

• Spouse, parents, children, or siblings of the traveler

Required Documentation:

• Death certificate (original or certified copy)

• Relationship proof (if family member)

• Booking confirmation

• Written cancellation request from next of kin

Refund Consideration:

• Up to 80% refund may be considered (after deducting non-refundable components)

• Compassionate grounds processing

• Documentation must be provided within 7 days

9.3 Visa Rejection

Refund Policy:

• Visa fees: 100% non-refundable

• Tour package: Refund based on cancellation timing (as per Section 3)

• If rejected before payment of balance amount: Only advance payment minus processing charges forfeited

• If rejected after full payment: Refund as per cancellation policy minus all non-refundable components

Required Documentation:

• Official visa rejection letter from embassy/consulate

• Copy of visa application

• Passport with rejection stamp

• Must be submitted within 7 days of rejection

9.4 Government Travel Restrictions

Eligible Situations:

• Government-imposed travel bans to destination

• State/national lockdowns

• Section 144 prohibiting travel

• Natural disaster declarations

• Pandemic-related travel restrictions

Required Documentation:

• Official government notification or advisory

• Travel ban or restriction order

• Proof that restriction applies to your specific booking

Refund Consideration:

• This may be treated as force majeure (see Section 10)

• Refund of recoverable amounts only

• Option to reschedule without charges

• No compensation for additional losses

9.5 Pregnancy

Late-Stage Pregnancy:

• Airlines typically restrict travel after 36 weeks of pregnancy

• Medical certificate required from 28 weeks

Refund Consideration:

• If pregnancy known before booking: Standard cancellation charges apply

• If pregnancy occurs after booking and doctor advises against travel:

  • Medical certificate required

  • Case-by-case evaluation

  • Up to 60% refund may be considered

10. Force Majeure and Emergency Situations

10.1 Force Majeure Definition

Force majeure refers to unforeseeable circumstances beyond anyone's control:

• Natural disasters (earthquakes, floods, cyclones, tsunamis)

• Pandemics and epidemics (COVID-19, etc.)

• Wars, terrorism, and civil unrest

• Government actions (travel bans, lockdowns, restrictions)

• Strikes and labor disputes affecting travel

• Technical failures (airport closures, system failures)

10.2 Force Majeure Cancellation Policy

If Force Majeure Occurs Before Departure:

• Tour will be cancelled by Musafirbaba

• Refund of recoverable amounts from suppliers

• Non-refundable components will be forfeited

• No cancellation charges from Musafirbaba

• No compensation for consequential losses

If Force Majeure Occurs During Tour:

• Tour may be terminated or modified

• Refund for unused services (if recoverable from suppliers)

• No refund for services already utilized

• Emergency assistance provided subject to availability

• Additional costs for evacuation or changes borne by customer

10.3 Travel Insurance Importance

We strongly recommend comprehensive travel insurance that covers:

• Trip cancellation due to force majeure

• Trip interruption or curtailment

• Emergency medical expenses

• Emergency evacuation

• Travel delay and missed connections

Insurance claims must be filed directly with the insurance provider. Musafirbaba is not responsible for insurance claim processing or denials.

10.4 Natural Disasters

In case of natural disasters at the destination:

• Safety is our top priority

• We will work to provide alternative arrangements

• Refunds limited to amounts recoverable from suppliers

• Emergency support provided during the incident

• No liability for events beyond our control

11. Modification vs Cancellation

11.1 Modification Policy

Instead of cancelling, you may request modifications:

Name Changes:

• Subject to supplier policies

• May not be permitted for flights and trains

• Charges: ₹500-₹2,000 per person + supplier charges

• Request must be made at least 15 days before departure

Date Changes:

• Subject to availability

• Price difference (if any) to be paid by customer

• Modification charges: 10-20% of package cost

• Request must be made at least 21 days before departure

Destination Changes:

• Treated as new booking

• Original booking cancelled (cancellation charges apply)

• Credit note may be issued for future bookings (minus cancellation charges)

Hotel/Accommodation Changes:

• Subject to availability

• Price difference to be paid/refunded

• Modification charges: ₹1,000-₹3,000 per change

• Request must be made at least 10 days before departure

11.2 Partial Cancellation

If multiple travelers are booked and some wish to cancel:

• Per-person cancellation charges apply

• Remaining travelers must meet minimum group requirements

• Price recalculation may be required (lower group size may increase per-person cost)

• If group size falls below minimum, tour may be cancelled

11.3 Credit Note Option

Instead of refund, you may opt for a credit note:

• Valid for 12 months from issue date

• Can be used for any Musafirbaba tour package

• Non-transferable

• Subject to availability at time of rebooking

• No cash refund for unused credit notes

Benefits:

• Reduced cancellation charges (5-10% lower than standard)

• Flexible rebooking options

• Retain travel plans with Musafirbaba

12. Group Booking Cancellations

12.1 Group Booking Definition

A group booking consists of:

• 10 or more travelers on the same itinerary

• Single booking reference

• Group departure dates

12.2 Group Cancellation Policy

Full Group Cancellation:

• Standard cancellation charges apply to the entire group

• Group discount (if provided) will be recalculated

• Non-refundable deposit: 25-50% of total cost

Partial Group Cancellation:

• Per-person cancellation charges apply to cancelled members

• Remaining group size must meet minimum requirements

• If group size drops below minimum:

  • Per-person cost may increase for remaining travelers

  • Tour may be cancelled if minimum not met

12.3 Corporate Booking Cancellations

Corporate bookings have specific terms:

• Advance payment: 30-50% (non-refundable)

• Cancellation charges: As per corporate agreement

• Partial cancellations permitted up to 30 days before departure

• Customized cancellation terms may apply

12.4 Educational Group Tours

School/college group tours:

• Stricter cancellation policies due to advance bookings

• 45+ days: 30% cancellation charges

• 30-45 days: 50% cancellation charges

• Less than 30 days: 75-100% cancellation charges

• Individual student cancellations subject to group policy

13. Important Terms and Conditions

13.1 Booking Confirmation Requirement

This cancellation policy applies only to confirmed bookings. Inquiries, quotations, or tentative bookings without payment are not subject to this policy and may be cancelled without charges.

13.2 Third-Party Supplier Policies

As an intermediary, Musafirbaba is bound by the cancellation policies of third-party suppliers (airlines, hotels, transport operators). In case of conflict between our policy and supplier policy, the stricter policy will apply.

13.3 Right to Modify Policy

We reserve the right to modify this Cancellation and Refund Policy at any time without prior notice. However, bookings made before policy changes will be governed by the policy in effect at the time of booking.

13.4 Dispute Resolution

In case of disputes regarding cancellation or refunds:

1. Submit a written complaint within 7 days

2. We will investigate and respond within 15 business days

3. Unresolved disputes subject to arbitration in Delhi, India

4. Governed by Indian laws and jurisdiction of Delhi courts

13.5 Customer Acknowledgment

By making a booking, you acknowledge that:

• You have read and understood this entire policy

• You accept all terms and conditions

• You authorize cancellation charges as applicable

• You waive any claims beyond the refund amount

• You agree to provide required documentation for cancellation

13.6 Contact for Cancellations

For Cancellation Requests and Queries:

📧 Email: care@musafirbaba.com
📞 Phone: +91 928 960 2447
🌐 Website: https://musafirbaba.com/cancellation-refund-policy
📍 Office Address: 1st Floor, Khaira More, Metro Station, Plot no. 2 & 3, near Main Gopal Nagar Road, Prem Nagar, Najafgarh, New Delhi, Delhi, 110043

Customer Support Hours:
Monday to Saturday: 9:00 AM - 6:00 PM
Sunday: Closed (Emergency support available)

Thank you for taking the time to review our Cancellation and Refund Policy. We recommend reading this carefully before making any booking. For personalized assistance, please contact our customer support team.